Refund policy

At Kitchen Nest, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 14 days of receiving your item.

Returns

To be eligible for a return, your item must be in the same condition in which you received it, unused, unworn, and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, please contact us at:

Email: a8104552806@gmail.com
Phone: 636-757-3624

Please contact us before returning any item. Returns sent without first requesting a return may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service when returning an item.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your item is defective, damaged, or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.

Non-Returnable Items

Certain items cannot be returned, including:

Custom or personalized products
Items that have been used or damaged after delivery
Items returned without their original packaging
Gift cards

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like a different item, the fastest option is to return the original item in accordance with this policy and place a new order for the desired item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at a8104552806@gmail.com.